Privacy Policy

Last updated: 10 August 2026

1. Who we are

The website https://monocure3d.co.uk is operated by Specialty Polymer Solutions Limited, registered in England and Wales under company number 16695718.

Registered office: 27 Hornbeam Row, Brixworth, Northampton, England, NN6 9WG.

Specialty Polymer Solutions Limited is the controller responsible for the personal information described in this Privacy Policy.

Privacy enquiries: calidad@polymersolutions.es

2. Information we collect

We may collect the following personal information:

Identity and contact details, including your name, business name, billing address, delivery address, email address and telephone number.
Order and transaction information, including products ordered, order value, delivery method, VAT information and order history.
Account information, including your username, password in encrypted form and account preferences.
Payment information processed by our payment provider. We do not normally receive or store your complete payment-card details.
Communications, including enquiries, support requests, complaints and product-review information.
Marketing preferences, including whether you have agreed to receive marketing communications.
Technical information, including your IP address, browser, device, approximate location, cookie identifiers and website activity.
Information needed to prevent fraud, maintain website security and comply with legal obligations.

3. How we collect information

We collect information when you:

Place an order or create an account.
Contact us or request technical or product support.
Subscribe to marketing communications.
Submit a review, enquiry or website form.
Browse our website or interact with our cookies.
Communicate with us at exhibitions, events or through other business channels.

We may also receive information from payment providers, delivery companies, distributors, fraud-prevention services and analytics providers.

4. Why we use your information

We use personal information for the following purposes and lawful bases:

Processing and delivering orders

We use your information to accept payment, supply products, provide order confirmations, arrange delivery and handle returns.

Our lawful basis is that processing is necessary to perform our contract with you or take steps requested before entering a contract.

Customer service

We use your information to respond to enquiries, provide product support and resolve complaints.

Our lawful bases are performance of our contract and our legitimate interest in providing effective customer service.

Accounting and legal compliance

We retain invoices, transaction records and relevant communications to meet tax, accounting, product-safety and other legal obligations.

Our lawful basis is compliance with a legal obligation.

Website operation, security and fraud prevention

We process technical and transaction information to operate the website, secure accounts, investigate suspicious activity and protect our business and customers.

Our lawful basis is our legitimate interest in maintaining a secure and reliable ecommerce service and, where applicable, compliance with legal obligations.

Marketing

We may send marketing communications when you have consented or where applicable law otherwise permits us to do so. You can unsubscribe at any time using the link in an email or by contacting us.

Our lawful bases are consent or, where permitted, our legitimate interest in promoting relevant products to existing customers.

Website analytics

Where you consent to analytics cookies, we use website activity information to understand how visitors use the website and improve its performance.

Our lawful basis is consent.

5. Information required to place an order

Certain identity, contact, delivery and payment information is required to enter into and perform a purchase contract.

If you do not provide this information, we may be unable to process your payment, deliver your order or provide requested support.

6. Payments

Payments are processed by Stripe. Stripe receives the information needed to process payments, prevent fraud and comply with its legal obligations.

We do not normally store complete debit or credit-card numbers. Stripe’s use of personal information is governed by its own Privacy Policy.

7. Who we share information with

We may share personal information with:

Stripe and other payment or fraud-prevention providers.
Hostinger and providers supporting our website, hosting and security.
WooCommerce and website service providers used to operate the store.
EVRY, DPD, DHL, RP, for order delivery.
IT, accounting, legal and other professional advisers.
Insurers, banks and debt-recovery providers where reasonably necessary.
Regulators, courts, police, HMRC and other authorities where legally required.
A purchaser or adviser involved in a sale, restructuring or transfer of our business.

We only share information reasonably necessary for the relevant service or legal purpose. We do not sell personal information.

8. International transfers

Some service providers may process personal information outside the United Kingdom.

Where a restricted international transfer takes place, we require an appropriate legal safeguard. This may include UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to approved standard contractual clauses.

You may contact us for further information about the safeguards relevant to your information.

9. How long we keep information

We retain personal information only for as long as reasonably necessary:

Order, invoice, payment and accounting records are normally retained for at least six years from the end of the financial year to which they relate.
Account information is retained while the account remains active and for a reasonable period afterward.
Customer-service correspondence is normally retained for up to two years after the enquiry is resolved, unless it relates to an order, dispute, safety issue or legal claim requiring longer retention.
Marketing information is retained until you unsubscribe or we determine that it is no longer current.
Security and technical records are retained for periods proportionate to their security purpose.
Cookie retention periods are explained in our Cookie Policy or cookie settings.

We may retain information for longer where required by law, a regulatory requirement, product-safety obligations or an actual or anticipated legal claim.

10. Cookies

We use essential cookies required for functions such as security, account login, shopping baskets and checkout.

With your consent, we may also use analytics, preference or marketing cookies. Non-essential cookies should not be activated before you provide consent.

You can accept, reject or change your non-essential cookie choices through cookies settings

Further information is available in our Cookie Policy.

11. Marketing preferences

You can unsubscribe from marketing emails using the unsubscribe link contained in each message or by contacting us.

Withdrawing marketing consent does not affect service communications relating to orders, payments, deliveries, safety notices or customer-support requests.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to erase information.
Ask us to restrict how information is used.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request the transfer of information you provided to us.
Withdraw consent at any time where processing relies on consent.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before responding.

To exercise a right, contact calidad@polymersolutions.es. We normally respond within one month.

13. Automated processing

We do not normally make decisions producing legal or similarly significant effects based solely on automated processing.

Stripe and fraud-prevention providers may carry out automated security and fraud checks under their own privacy terms.

14. Security

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, accidental loss, alteration or disclosure.

No internet transmission or storage system is completely secure, but we regularly review the protections used for our website and service providers.

15. Children

Our products and website are not directed at children. Customers placing orders must be at least 18 years old.

16. Complaints

Please contact us first at calidad@polymersolutions.es so that we can investigate your concern.

You may also complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

17. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with its updated date.