Returns and Refund Policy Last updated: 10 August 2026 This policy applies to purchases made from monocure3d.co.uk, operated by Specialty Polymer Solutions Limited. Nothing in this policy limits your statutory rights. 1. Contacting us Before returning any product, please contact us: Email: asoriano@polymersolutions.es Order information required: Your order number, product name and reason for the return. For damaged, faulty or incorrect products, please also provide photographs of the product, packaging, shipping label and batch number where reasonably possible. This helps us investigate the problem but does not affect your statutory rights. 2. Cancelling an online consumer order If you are a consumer purchasing online, you normally have the right to cancel your order without giving a reason. You must tell us that you wish to cancel within 14 days after the day you receive the products. If an order is delivered in separate shipments, the cancellation period starts after you receive the final shipment. After notifying us, you must return the eligible products within a further 14 days. You may contact us by email and clearly state that you wish to cancel. Include your name, order number, address and the products being cancelled. 3. Products must be handled carefully You may inspect a product only as you reasonably could in a physical shop. Resin and other chemical products should remain unopened, unused, securely sealed and in their original packaging if you may wish to return them. If a product has been opened, used, contaminated, damaged or handled more than reasonably necessary to inspect it, we may reduce the refund to reflect any reduction in its value, where permitted by law.Certain legally exempt products may not qualify for change-of-mind cancellation, including:Products made to the customer’s specifications or clearly personalised. Products that become inseparably mixed with another item after delivery. Sealed products that are unsuitable for return for genuine health-protection or hygiene reasons after being unsealed, where that legal exemption applies.These exceptions do not remove your rights when a product is faulty, damaged, incorrectly supplied or not as described. 4. Returning resin and chemical products safely Do not post or send resin or another chemical product until we have provided return instructions. Some products may be subject to carrier, packaging, labelling or dangerous-goods restrictions. We will confirm: Whether the product can be returned.The correct return address.The permitted delivery service.Any packaging and labelling requirements.Unless instructed otherwise, products must be securely closed, kept upright, protected against leakage and returned in suitable outer packaging.You must not knowingly send leaking, contaminated or improperly packaged products. Never dispose of resin into drains, watercourses or general liquid-waste systems. Consult the product Safety Data Sheet for safe handling and disposal information. Approved returns address: 27 hornbeam row, Northampton, nn6 9wg, UK Do not send returns to our registered office unless we have confirmed that it is the correct returns location. 5. Cost of change-of-mind returns For a return made because you changed your mind:You are responsible for the direct cost of returning the products.You are responsible for following our return and carrier instructions.We recommend obtaining proof of dispatch.You remain responsible for the products until they are delivered to the approved returns address.If a product cannot be returned using an ordinary postal service because of its classification, we will explain the available return method and any direct return cost before the return is arranged. 6. Refunds for cancelled consumer orders For an eligible cancellation, we will refund:The price paid for the returned products.The cost of our least expensive standard delivery option, where the entire order is cancelled.We do not have to refund the additional difference paid for express, premium or other enhanced delivery.We may withhold the refund until we receive the returned products or you provide satisfactory evidence that they have been dispatched, whichever occurs first.We will issue the refund within 14 days after receiving the returned products or acceptable evidence of dispatch. Refunds will normally be made using the original payment method without an additional refund fee. 7. Faulty, damaged or incorrectly supplied products Products must be of satisfactory quality, fit for their stated or agreed purpose and match their description.Please contact us promptly if a product:Arrives damaged or leaking.Is faulty or defective.Is not the product ordered.Does not match its description.Is missing from the delivery.Consumers may have a short-term right to reject faulty goods within 30 days of delivery. After that period, other remedies such as repair, replacement, price reduction or refund may apply depending on the circumstances. Where a product is confirmed as faulty, damaged, incorrectly supplied or otherwise non-conforming, we will provide the remedy required by applicable consumer law and cover reasonable return costs where required. Do not dispose of the product or its packaging until we have provided instructions, unless keeping it would create an immediate safety risk. 8. Delivery damage and shortages Inspect the parcel as soon as reasonably possible after delivery. Reporting visible damage, leakage, shortages or incorrect products promptly helps us investigate the delivery with the carrier. A delay in reporting does not automatically remove your statutory rights. Please retain the product, external box, internal packaging, shipping label and photographs until the matter is resolved. 9. Exchanges Where appropriate and stock is available, we may offer a replacement instead of a refund. A replacement for a change-of-mind return is at our discretion. Your statutory remedies for faulty or incorrectly supplied products remain unaffected. 10. Business purchases The statutory consumer cancellation rights described above apply to consumers acting wholly or mainly outside their trade, business, craft or profession. Business purchases are not eligible for change-of-mind returns unless agreed by us in writing. Faulty, damaged or incorrectly supplied business orders will be handled under the applicable Terms and Conditions of Sale and any mandatory legal rights. 11. Products bought from another seller We can only process refunds for products purchased directly from monocure3d.co.uk. For products purchased from a distributor, marketplace or another authorised seller, contact the original seller. This does not affect any product-safety assistance we may provide. 12. Our company details Specialty Polymer Solutions Limited Registered in England and Wales Company number: 16695718 Registered office: 27 Hornbeam Row, Brixworth, Northampton, England, NN6 9WG Email: asoriano@polymersolutions.es